About exchange / return
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About exchange/return
●For exchanges and returns, please follow the 6 steps in the "Exchange/Return Procedures" below within 10 days of receiving the item.
●If you return the product for FELISSIMO reasons such as wrong delivery or defective product, please send it back by cash on delivery. Otherwise, please return the item prepaid.
●If the total amount of returned items is less than 5,000 yen, the delivery fee will be calculated based on the amount at the time of application.
Items that cannot be exchanged or returned
●原則として返品をお受けできないもの
送料・ラッピングサービス料・クラブ会費・基金など拠出金（商品価格に含むものを除く）・保険・セット商品の一部だけ・試着の限度を超えて使用されたり、お客さまのお手もとで汚されたり壊されたりしたもの（不良品を除く）・商品到着後10日より長く経過したもの
●不良品以外の返品をお受けできないもの
書籍・雑誌・CD・DVD・植物・食品・化粧品・福袋・セット割り引き商品・（返品できない旨の表示がある）特別価格商品・個人輸入代行、事前に返品不可の案内をしているものなど。
About replacement
In the case of exchange, basically the same design will be exchanged.
- After confirming the returned item, we will send you a replacement item. (It may take 3-4 weeks)
- FELISSIMO will bear the "shipping fee for the exchanged item" that will be returned to you.
- Even if you wish to exchange, if the replacement is not available, it may be considered as "Sold out".
◆ Products for which delivery time is reserved
Please note that we may not be able to accept exchanges due to pre-order production.
◆Products with inventory quantity displayed on the product page
If it is "exchanged", it may be sold out during the procedure.
[Exchange of campaign price products]
If you "return + reorder" after the campaign period ends, it will be delivered at the price before the discount. Please be sure to request an exchange.
[Exchange of products that are not campaign prices]
Please "reorder" the same product while the stock quantity is displayed and "return" the item that was delivered earlier.
Flow of procedures for exchanges and returns
Correction of amount due to exchange/return, etc.
If the "payment amount" changes due to an exchange or return, please pay according to the following procedure.
Japan Post Bank (post office)
Please correct the amount displayed on the "Payment Handling Slip" with two lines, affix your personal seal, and transfer the difference. At the post office's "ATM with payment function (ATM that directly reads the payment handling slip)", in addition to correcting and stamping the payment handling slip, enter the corrected amount.
Convenience store/smartphone app payment
Since the amount is read by barcode, it cannot be corrected. When there is amount of money correction, please use Japan Post Bank (post office). In addition, in order to avoid "accidentally depositing the full amount" at convenience stores, please erase the barcode with double lines when correcting the "payment handling slip".
Account transfer (automatic withdrawal)
If the exchange/return procedure is completed on time at FELISSIMO, the corrected amount will be debited. (or it will be offset from the billed amount after the next time)
Credit card
- If FELISSIMO completes the exchange/return procedure in time, we will pay the amount after deducting the cost of the returned product.
(Even if you send it back within 10 days, it may not be possible to correct the billed amount in time.) - If we are unable to correct the billed amount due to the return, we will temporarily settle the amount for the initial delivery.
After that, we will refund the price of the returned product via the credit card company at a later date, or deduct it from the next billing. (Payment to the account depends on the contract between the customer and the card company.)
Please check the credit card company statement for the refund status. (It cannot be viewed on the purchase history/payment status confirmation page of the members-only menu.)