Website inquiries

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About this website

Before contacting us, please read shopping guide and Q&A (frequently asked questions).

FQA (Frequently Asked Questions)

Member information [1]

  •  Please enter your name in capital letters and put a space between your first and last name.
  • Please enter in half-width alphanumeric characters. Example: xxxxx@example.com
  • Please enter the phone number without the country code. ※For the customers living in Taiwan, please enter the same mobile phone number as registered on EZ WAY.

Member information [2]

Please enter one of the following information: membership number, address, or LOGIN ID.
Either one is required
    • (3-4 digit alphanumeric characters) (Example) 000-0000
      *If you do not have a membership number or do not know it, please enter your address or FELISSIMO ID [below].
    • Please abbreviate the address due to word restrictions. Commas are not allowed.
    • For English address registration, please register the address translated with google translate in uppercase half-width alphanumeric characters.
    • LOGIN ID must be 4 or more characters, single-byte alphanumeric characters. Only hyphens and underscores are allowed.

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Y250076
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