Q&A (frequently asked questions)

Q. I want to change from leaving the door to regular delivery (face-to-face delivery)

If you would like to change this setting from next time, please select "Leave at door: No" when placing your next order and submit.

If you have already placed an order, and it is within the period when changes to your Monthly BOX delivery order are possible, please change the "Leave at door" preference field to "Leave at door: No" and submit your order.
For orders that have already been completed, are being prepared for delivery, or have already been shipped, or orders that cannot be changed, such as Express BOX, it is not possible to change from delivery to regular delivery (delivery in person).

Was this answer helpful?

No

Contact us

  • phone

    0120-924-213
    (Toll free)
    • Weekdays: 9:00-18:00 Saturdays: 9:00-17:00
    • In order to value your opinions and requests, we will record them.
    • Some IP phones may not be available.

  • FAX

    0120-924-214
    (no communication charges)
    • Please enter your phone number, fax number, membership number, and name.
    • Please let us know if it is not convenient for you to reply by fax.
    • Some IP phones may not be available.
FELISSIMO CORPORATION
7-1 Shinkocho, Chuo-ku, Kobe 650-0041