Q&A (frequently asked questions)

Q. I can't log in

Please follow the procedures below.

■ If you forget your FELISSIMO ID or password
Login screen If you have forgotten your FELISSIMO ID or password, please try resetting your password.
FELISSIMO ID will be sent to you by email after you have completed resetting your password.
*The notification email after the reset is completed will be sent to the email address registered in email address 1.

■ If you have forgotten your registered email address
here We will respond to inquiries from

■ If you cannot log in for other reasons
① Please check your environment.
The OS version may not be the recommended environment for using FELISSIMO website.
Recommended environment for using here Please confirm.

② Once, Login screen If you have forgotten your FELISSIMO ID or password, please try resetting your password.
If you are still unable to log in, here Please contact us from

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Contact us

  • phone

    0120-924-213
    (Toll free)
    • Weekdays: 9:00-18:00 Saturdays: 9:00-17:00
    • In order to value your opinions and requests, we will record them.
    • Some IP phones may not be available.

  • FAX

    0120-924-214
    (no communication charges)
    • Please enter your phone number, fax number, membership number, and name.
    • Please let us know if it is not convenient for you to reply by fax.
    • Some IP phones may not be available.
FELISSIMO CORPORATION
7-1 Shinkocho, Chuo-ku, Kobe 650-0041