Customer Service Policy

The opinions and requests we receive from our customers are a valuable asset to us and a great source of motivation for improving our services. We are truly grateful for the feedback we receive every day, as it helps us to improve and learn from our experiences.

On the other hand, although very rarely, we sometimes receive harsh reprimands, repeated demands for apologies, or comments that deny our character. Such behavior requires a long time to address, which delays the service we provide to other customers and could ultimately affect the overall quality of our service.

While we sincerely listen to the voices of all our customers, we believe it is also necessary to take a firm stance against inappropriate behavior. This is to protect the physical and mental well-being of our employees, as well as to protect the valuable time and rights of our many customers who feel comfortable contacting us.

Our response to customer harassment is not intended to exclude any particular customer, but rather to ensure that we provide fair and courteous service to all customers who contact us sincerely. We will continue to strive to be a point of contact that makes our customers feel glad they contacted us.

We kindly ask for your understanding and cooperation.

That's all.

October 1, 2026
FELISSIMO Corporation