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Shopping Guide
For details, please refer to Felissimo pick up shop Shopping Guide.

?After I ordered a product in pick up shop, if I order the same product in "Collection", will I receive the same color/design which I already got from pick up shop?

We have product delivery records for each member (accroding to the Global member ID). Therefore we will arrange different design/color to be delivered to you.

?The product I saw yesterday can't be found today.

Due to production and order situation, products might be removed at anytime. We recommend you placing order as soon as possible.


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FELISSIMO pick up shop


CollectionOnce a month. FELISSIMO will choose the design and color for you. Feels like receiving a surprise gift.

Felissimo collection and enjoy the happiness of collection each month
Felissimo Collection

pick up shopA shopping site which you can choose your favourite designs! Deliver in 5~12 days after ordering!

Ways to enjoy shopping with Felissimo pick up shop
pick up shop
Ways to enjoy shopping with Felissimo pick up shop

【About enquiries to our customer service department】Normally, we will reply your enquiries within 5 working days. However, due to Japan holiday from 28th April to 6th May, enquiry service will be temporary closed during the said period. Replies for enquiries during holiday might take more than 5 working days. Thank you very much for your consideration.
Besides, due to system maintenance, our website will be temporary closed from 9:00am on 4th May to 9:00am on 5th May(Japan time).

New life support campaign♪ Order over 5,000 yen and get 1,000 yen OFF! Order over 10,000 yen and get 3,000 yen OFF! >>  
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