After I ordered a product in pick up shop, if I order the same product in "Collection", will I receive the same color/design which I already got from pick up shop?
We have product delivery records for each member (accroding to the Global member ID). Therefore we will arrange different design/color to be delivered to you.
The product I saw yesterday can't be found today.
Due to production and order situation, products might be removed at anytime. We recommend you placing order as soon as possible.
【About enquiries to our customer service department】Basically we will reply you within 5 working days. However, since it is Japan winter vacation from 29th December 2017 to 4th January 2018, it might take more than 5 working days for us to reply your inquiry around that period.Sorry for any inconvenience caused.
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