Q&A (frequently asked questions)

Q. What is the shipping fee if the total amount is less than 3,000 yen after returning the item?

The shipping fee will be calculated based on the amount at the time of application.

Even if the returned item is less than the standard amount for free shipping (3,000 yen for Monthly BOX), shipping is free if the amount is equal to or greater than the standard amount.

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FELISSIMO CORPORATION
7-1 Shinkocho, Chuo-ku, Kobe 650-0041