Beauty from inner to outer
Under garments and home wear
I want to purchase the entire collection at one time.
Felissimo Collection is designed to have you enjoy the process of collecting your favorite things over time and the moment of delight when the entire collection is completed. One color or pattern is delivered once a month from our Collection for this reason.
※If you order a quantity of 2, you will receive 2 of the same product in the same color/pattern. By ordering a quantity of 1 for two months, you will receive 2 different kinds of color/pattern.
I want to specify an item from the Collection.
Other than the Just One and One Pattern products, Felissimo Online shops asks that you leave the selection of the design and order for your deliver to us. We are confident that you will be pleased with our selection. Please look forward to the monthly deliveries.
I really liked the item I received last month. Can I receive the same item if I order 2 this month? Or will I receive another design？
You will receive 2 of the same items that differ from the one the previous month. You will receive 2 items that are exactly the same.
※Other than the Just One and One Pattern products, Felissimo Online Shop delivers a different color and pattern every month. If you order 2 items in the same month, you will receive 2 items that are exactly the same. If you are interested in a color or pattern of a different color, please order them one month at a time.
Is there a handling fee？
Yes. Overseas Shipping and Handling Fee is necessary.
Please refer to the Countries/Regions Where Deliveries are Available and Overseas Shipping and Handling Fee sections of the Shopping Guide.
Will there be costs other than the price of the product and Overseas Shipping and Handling Fee？
For new members, or members who are non-continuously ordering in each month, orders will be delivered to your side in 3~4 weeks normally. Yet, you may receive your order a bit earlier depends on the situation of goods.
※ Felissiomo Online Shopping sets the order deadline for the latter half of each month.
From the second order and onwards, if customers place the order on or before the order deadline, your order will be sent out in the end of that month. or before the mid of the next month. (The delivery will be made in advance or delay depends on the situation of goods)
Can items be returned, exchanged, or cancelled？
Your order cannot be cancelled after it is sent. Returns and exchanges cannot be accepted for whatever the customer's reasons.
※If the item is damaged or defective, please contact Global Customer Service.
How do I contact Felissimo about a damaged or defective item/s？
International credit cards(Visa/ Master Card/American Express/JCB), Alipay, Tenpay, or Union pay payment are accepted.
※Alipay，Tenpay, or Union pay may not be used for payment of Subscription Products, neither at the time of registering for the Subscription Product nor during the subscription period. Please refer to About Payment of the Shopping Guide.